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Employment Opportunities

Customer Assistance Team (C.A.T.)

Start Date: May 2019

The Hamilton Tiger-Cats and Forge FC are looking for energetic and enthusiastic people to join our Customer Assistance Team for the 2019 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The Customer Assistance Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events. In the past, external events have included: Keith Urban and Arkells concerts as well as Rugby Canada and Canada Soccer matches.

Game-Day opportunities include:

  • Ticket Scanners (Welcome Team)
  • Ushers (Section Ambassadors)
  • Guest Services Representatives
  • THF Ambassadors
  • Parking Attendants
  • Elevator Attendants

Game-Day opportunities are available at the following commitment levels:

  1. All Events (All Tiger-Cats home games, Forge FC home games and concerts/other sporting events for approximately 27 events)
  2. 2/3 of Events (All Tiger-Cats home games, six Forge FC home games and concerts/other sporting events for approximately 18 events)
  3. Only Tiger-Cats Games (All Tiger-Cats home games and concerts/other sporting events for approximately 12 events)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ticket Scanners:

  • Greet all guests entering Tim Hortons Field in a friendly manner
  • Scan tickets upon guest entry and upon exit (through smoking gates ONLY)
  • Read tickets carefully to provide accurate directions to seating sections
  • Work efficiently in a team environment to minimize wait time and congestion at gates
  • Assist co-workers in other positions by covering for breaks

Ushers:

  • Check section before events to ensure all seats are clean and after events to identify any lost items
  • Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
  • Monitor section throughout events and resolve any minor issues or concerns that arise
  • Check to ensure that no one encroaches on guests in accessibility seating
  • Hold guests at the top of the section while football plays are ongoing
  • Interact and converse with guests to enhance their overall experience at the venue

Guest Services Representatives:

  • Address fan inquiries and concerns while stationed at a Guest Services Desk
  • Provide accurate and helpful information to guests on amenities and services provided at Tim Hortons Field
  • Quickly act upon requests or complaints from guests and refer any serious issues to supervisory teams and/or security personnel
  • Facilitate all Guest Experience programs including lost and found and incident report processes

THF Ambassadors:

  • Assist guests with accessibility needs get to their seats before events and from their seats back to a drop-off area at the end of events
  • During events, check in with guests who were assisted to ensure they are having an optimal experience at the stadium
  • Interact with guests, hand out promotional items and deliver fan recovery items to specific individuals

Parking Attendants:

  • Ensure only guests with appropriate parking passes are permitted into the correct lots
  • Quickly process cash transactions to ensure the correct amount of change is provided
  • Efficiently and safely guide vehicles to parking spots within designated lots

Elevator Attendants:

  • Greet all guests using the elevator with a friendly and helpful attitude
  • Ensure safe and efficient travel of guests while using the elevators
  • Provide correct directions to fans upon exit of the elevator

QUALIFICATIONS

Skills and Abilities:

  • Excellent customer service skills, positive attitude, and an outgoing personality
  • Great communication and organizational skills
  • Team player who excels while working with others
  • Ability to work in a fast-paced environment and make quick and accurate decisions
  • Committed individual with a strong work ethic

Education and Experience:

  • Relatable experience in a previous role
  • At least 18 years of age
  • Interest in working in the sports and entertainment industry and in a fan experience role
  • Experience in a front-line service or customer facing position

If you are interested in being a part of a monumental year and an exciting atmosphere at Tim Hortons Field, please email your resume to GEjobs@ticats.ca and include your preferred role and commitment level in the subject heading. Thank you for your interest in the positions. Only those selected for an interview will be contacted.