INTERN, HAMILTON SPORTS GROUP TICKETING & EVENTS
The HSG Ticketing & Events Intern will acquire a complete understanding of event execution and ticket administration with a focus on providing support to all aspects of the revenue generating business. Working with our team, the candidate will execute all events relating to ticket activities, including operating the box office on game/match days for the Tiger-Cats and Forge FC, along with other duties as listed below.
Responsibilities and Duties:
- With guidance from the ticketing team, the candidate will set up, manage, and execute all
- Ticketing Department events including: minor soccer/football partner events and others designed to drive ticket revenue
- Collect data at events to widen HSG’s database and ensure that proper processes are followed
- Ensure that the collected data is inputted into the ticketing system correctly for other ticket representatives to follow up on
- Assist the Ticket Operations, Business Development, and Customer Service departments in daily operation of the ticketing business
- Learn Archtics, the Ticketmaster ticketing system, including the sales process and pulling reports
- Gain customer service experience while working in the Box Office on gamedays
- Assist with general administrative work including but not limited to: maintaining/organizing digital accounts, data entry, copying, filing, sales reporting
- Any other duties assigned by your Manager(s)
- Evening and weekend work will be required as most of the events will happen during this time
Qualifications and Skills:
- Passionate about the long-term development of their experience and the creation of new initiatives
- Superior customer service and interpersonal skills
- Friendly, out-going personality
- Attention to detail and a strong work ethic
- Excellent organizational and time management skills
- Ability to adapt to a variety of roles/tasks
- Adept with Microsoft Office programs, particularly Excel
- Shows strong initiative
- Passion for sport, the Hamilton Tiger-Cats, Forge FC, and the Hamilton community
- Must possess a G driver’s license and have access to a vehicle at all times
Requirements:
Applicants must be enrolled in post-secondary education to be eligible for HSG internships.
Please email resume and cover letter to ticketops@ticats.ca