Guest Experience
Tim Hortons Field and its staff are committed to providing a safe, comfortable and enjoyable experience for all guests. It is expected that guests respect and abide by venue rules and regulations at all times.
To ensure our events are safe and secure, our guests will enjoy their experience free of the following:
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Any behaviour that inhibits another guest’s safety and enjoyment
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Trespassing onto the field of play or other restricted areas
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Occupying any seat without the appropriate ticket
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Climbing on or damaging stadium structures
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Declining to promptly return a ball that enters the stand
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Failure to follow the directions of law enforcement, security, or stadium personnel
Smoking is NOT permitted within Tim Hortons Field or on City of Hamilton property. This includes the use of e-cigarettes and vaporizers. There are no in-and-out privileges once a guest enters the stadium.
- There are no in-and-out privileges once a guest enters the stadium.
- Failure to abide by any rules or regulations is grounds for ejection from the stadium without a refund.
- Tim Hortons Field thanks all of our guests for their cooperation and understanding.
- Guidelines for Alcohol Service – Please note that alcohol service, stadium-wide, ends at the 75th minute.
- Water Bottle Refill Station – Guests are permitted to bring their own empty water bottles (up to 1L in size) into Tim Hortons Field and refill them at any one of the water bottle fill stations located on each concourse. Please speak with a GE Team member if you require assistance locating the refill station closest to you.
For the safety and security of all guests and employees, the following items are not permitted inside Tim Hortons Field. As well, all individuals and belongings are subject to be searched.
Prohibited items include:
- Weapons or replicas of any kind that include, but are not limited to: guns, firearms, ammunition, stun guns, self-defence sprays, fuels, torches, lighter fluid, bats, brass knuckles, batons, martial art weapons, knives, razor blades, box cutters, scissors and tools.
- Explosives, aerosols and fireworks of any kind that include, but are not limited to: flares, smoke bombs, incendiary devices and pyrotechnics.
- Bags of any kind larger than 14″ x 14″ x 6″are prohibited. Please note there is no on-site check-in or storage.
- Outside alcohol.
- Illegal drugs, illicit substances or prescription narcotics in non-labelled containers.
- All tobacco and cannabis-related products must be concealed within their package while inside the stadium. Including vaporizers and e-cigarettes.
- Umbrellas may be brought into Tim Hortons Field but are not permitted to be open anywhere within the facility. We encourage all guests to bring collapsible umbrellas so they can be easily stored under seats.
- Professional camera equipment that includes, but is not limited to: cameras with lenses longer than 3” (detachable or non-detachable), video cameras and the use of video capable devices such as GoPro as well as tripods, selfie sticks, telescopic or similar devices.
- Items intended to create an optical distraction (laser pointing devices).
- Aerosol cans or noise-making devices, whistles, musical instruments, powered megaphones and air horns.
- Flag poles/sticks are allowed in the venue IF they do not exceed 4ft in length. Flags and banners must be related to the event. Flags and banners exceeding 3ft x 5ft are not permitted unless they are pre-approved by venue staff*.
- All outside food and beverage**.
- No coolers, glass bottles, or cans of any kind; thermoses/reusable water bottles exceeding 1L are also prohibited (exceptions will be made based on extreme heat conditions).
- Projectiles include, but not limited to: balls, balloons, frisbees and hula hoops.
- Non-service animals.
- Seat cushions larger than 15” x 15”.
- Rollerblades, skateboards, hoverboards, scooters, bicycles*** and baby strollers****.
- Drones (unmanned aircraft systems) or other model aircraft.
- Inappropriate attire or signage including, but not limited to: profane language, obscene graphics and gang affiliations*****.
- Headwear or clothing that may impede the view of other guests.
- Wall affixations.
- Unapproved pamphlets, handouts and advertisements.