A-Z Guide

For any inquiries during the event, fans can text 905-581-9989 for assistance. 

Guest Services tables are located on all concourses behind sections 104,117 (Upper and Lower East) and 204.

Please visit a Guest Services table located on each concourse, or text Guest Assist at 905-581-9989 for assistance. Guests may also e-mail guestexperience@ticats.ca

Certain sections of the stadium are eligible for in seat service via QR code on the seat.

All media personnel will enter through gate 3A and receive their credential at the window there.

Merchandise can be purchased from the Forge FC shop in person on match days or online here.

For birthday message inquiries, please contact info@forgefootball.club

The majority of tickets for events at Hamilton Stadium are digital. For a how-to guide on how to access your mobile tickets. Please see here.

 For more information on parking for Hamilton Forge FC games and Hamilton Stadium events please click here.

As Pitchside Patio seat holders we are excited to offer you an unparalleled CPL match experience with private outdoor seating as close to the excitement on the pitch as possible!

A Guest Experience team member will be located in your section should you require any assistance during the match.

Food & Beverage: Pitchside Patio guests can order food and beverages to be delivered right to their seats during the match by scanning the QR code located on their table. Click to view match day in seat menu offerings.

If you have any questions or concerns during the match, a Pitchside Patio host will be visiting your section and can provide you with any support you need.

Food and beverage pre-orders can also be placed 48 hours before match day. A reminder with details on how to order is sent out a week in advance of each match day.

• Weapons or replicas of any kind that include, but are not limited to: guns, firearms, ammunition, stun guns, self-defense sprays, fuels, torches, lighter fluid, bats, brass knuckles, batons, martial art weapons, knives, razor blades, box cutters, scissors and tools.
• Explosives, aerosols and fireworks of any kind that include, but are not limited to: flares, smoke bombs, incendiary devices and pyrotechnics.
• Bags of any kind larger than 14″ x 14″ x 6″are prohibited. Please note there is no on-site check-in or storage.
• Outside alcohol.
• Illegal drugs, illicit substances or prescription narcotics in non-labelled containers.
• All tobacco and cannabis-related products must be concealed within their package while inside the stadium. Including vaporizers and e-cigarettes.
• Umbrellas may be brought into Tim Hortons Field but are not permitted to be open anywhere within the facility. We encourage all guests to bring collapsible umbrellas so they can be easily stored under seats.
• Professional camera equipment that includes, but is not limited to: cameras with lenses longer than 3” (detachable or non-detachable), video cameras and the use of video capable devices such as GoPro as well as tripods, selfie sticks, telescopic or similar devices.
• Items intended to create an optical distraction (laser pointing devices).
• Aerosol cans or noise-making devices, whistles, musical instruments, powered megaphones and air horns.
• Flag poles/sticks are allowed in the venue IF they do not exceed 4ft in length. Flags and banners must be related to the event. Flags and banners exceeding 3ft x 5ft are not permitted unless they are pre-approved by venue staff*.
• All outside food and beverage**.
• No coolers, glass bottles, or cans of any kind; thermoses/reusable water bottles exceeding 1L are also prohibited (exceptions will be made based on extreme heat conditions).
• Projectiles include, but not limited to: balls, balloons, frisbees and hula hoops.
• Non-service animals.
• Seat cushions larger than 15” x 15”.
• Rollerblades, skateboards, hoverboards, scooters, bicycles*** and baby strollers****.
• Drones (unmanned aircraft systems) or other model aircraft.
• Inappropriate attire or signage including, but not limited to: profane language, obscene graphics and gang affiliations*****.
• Headwear or clothing that may impede the view of other guests.
• Wall affixations.
• Unapproved pamphlets, handouts and advertisements.

 Please see here for full details on prohibited items. For any inquiries, please contact guestexperience@ticats.ca

Permanent retail kiosks can be found on The Lower East, Upper East, and Lower West concourses. Mobile retail kiosks can be found within the gates. The flagship store is located in the South East corner of the stadium. Please see here for hours.

Fans are NOT permitted to re-enter once their ticket has been scanned.

For information on how to book a stadium tour. Please contact community@forgefootball.club.

Water fountains can be found on all concourses.

Fans will be instructed on weather delay procedures via Public address.

For wheelchair assistance, please contact guestexperiece@ticats.ca for inquiries. Wheelchair availability is limited.