Employment Opportunities

FORGE FC MATCH DAY POSITIONS

Intern, Hamilton Sports Group Ticketing and Events

• With guidance from the ticketing team, the candidate will set up, manage, and execute all Ticketing Department events and others designed to drive ticket revenue
• Collect event data to widen HSG’s database and ensure proper processes are followed.
• Ensure that the collected data is inputted into the ticketing system correctly so that other ticket representatives can follow up on it.
• Assist the Business Development, Membership Services and Ticket Operations roles and responsibilities in the daily operations of the ticketing business.
• Learn, operate and execute tasks within CRM programs such as Archtics, the Ticketmaster ticketing system
• Learn and leverage SalesForce to develop new leads and contribute to new business development and meet reporting needs and requirements.
• Assist with general administrative work, including but not limited to maintaining/organizing digital accounts, data entry, copying, filing, and sales reporting.
• Any other duties assigned by your Manager(s)
• Evening and weekend work will be required as most events will happen during this time.

• Passionate about the long-term development of their experience and the creation of new initiatives.
• Superior customer service and interpersonal skills.
• Friendly, outgoing personality.
• Attention to detail and a strong work ethic.
• Excellent organizational and time management skills.
• Ability to adapt to a variety of roles/tasks.
• Adept with Microsoft Office programs, particularly Excel.
• Shows strong initiative.
• Passion for sport, the Hamilton Tiger-Cats, Forge FC, and the Hamilton community.
• Must possess a G2 or G driver’s license and always have access to a vehicle.

Account Executive, Ticket Sales & Service

OVERALL RESPONSIBILITIES
Forge Football Club is a founding member of the Canadian Premier League (CPL) which began play at Tim Hortons Field in 2019. To ensure the long-term success of the club, Forge FC is looking for a motivated and committed sales representative to join our team.

Account Executive, Ticket Sales & Service is responsible for generating ticket revenue. The role is primarily focused on selling season seat memberships, group ticket packages and flex pack tickets through targeted prospecting, face to face meetings and your own personal network. Season seat retention will also be an area of focus for this role. The ideal candidate will have a minimum of 1-2 years of outbound sales experience.

If you are interested in a career in sports and entertainment, have a willingness to learn and a commitment to excellence, we will provide a foundation of skills that will lead to success within the club and beyond.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

• Responsible for selling season memberships, partial plans, group outing ticket packages, suites, and premium hospitality to corporations and the general public

• Prospect, engage and close group sales through targeted prospecting, meetings and networking channels

• Develop and implement effective sales techniques by applying sales and service best practices, networking, prospecting, referral gathering, and personal database management

• Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
• Work closely with the Ticket Operations Department to ensure accurate fulfillment of all ticket transactions
• Participate in various Ticketing team and community events as assigned
• Maintain accurate records in support of ticket sales and service efforts as defined by the organization
• Positively contribute to the overall culture of the sales team
• Other Tasks/Duties – Actively participate in all organizational game day experiences; attend all home matches and also assume other job function related duties not specifically defined in this job description as assigned by the candidate’s direct report

Measurements of Success

1. Achieved or surpassed individual and Ticketing Team revenue goals
2. Establish a qualified prospect base through internal provided data, cold-calling, meetings and networking
3. Actively participate in all Ticketing Team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

• The successful candidate will have an established personal and professional network of contacts in the Hamilton and Greater Hamilton Area
• Must be a great communicator
• Strong organizational and time management skills
• Can create, develop and nurture relationships
• Is positive, outgoing and enjoys sales!
• Ability to multi-task and work under pressure in a fast-paced environment
• Is self-motivated and gets out of bed every day excited about coming to work and driving revenue

Education and Experience:

• Minimum 1-2 years applied sales experience
• Post-secondary degree/diploma in marketing, business, sports administration or other related disciplines an asset
• Proficient in Microsoft Suite including PowerPoint, Word and Excel 

OTHER CONSIDERATIONS

• Will be required to work all home matches, as well as weekends and evenings when necessary
• Will be required to have access to a vehicle at all times

Interested applicants should submit their cover letters and resumes to sales@forgefootball.club. Only successful candidates will be contacted for an interview.

Guest Experience Team

TERM LENGTH: April 2024 – December 2024

OVERVIEW

The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Guest Experience Team (GE Team) for the 2024 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The GE Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts, and other sporting events.

This opportunity is perfect for anyone looking to gain experience working in event management, the sports and entertainment industry, and who enjoys working in a team and customer-facing environment.

Game day opportunities include:

• Ticket Scanners
• Ushers
• Parking Attendants

RESPONSIBILITIES AND DUTIES

Ticket Scanners:

• Greet all guests entering Tim Hortons Field in a friendly manner
• Scan tickets upon guest entry
• Read tickets carefully to provide accurate directions to seating sections
• Work efficiently in a team environment to minimize wait time and congestion at gates
• Assist co-workers in other positions by covering for breaks

Ushers:

• Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
• Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
• Monitor assigned sections throughout events and resolve any minor issues or concerns that arise
• Check to ensure that nobody encroaches on guests in accessible seating
• Hold guests at the top of the assigned section while football plays are ongoing
• Interact and converse with guests to enhance their overall experience at the venue

Parking Attendants:

• Ensure only guests with appropriate parking passes are permitted into the correct lots
• Quickly process transactions for guests parking at paid lots
• Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots

QUALIFICATIONS

Skills and Abilities:

• Excellent customer service skills, a positive attitude, and an outgoing personality
• Great communication and organizational skills
• Team player who excels while working with others
• Ability to work in a fast-paced environment and make quick and accurate decisions
• Committed individual with a strong work ethic and a willingness to take on any task

Education and Experience:

• Relatable experience in a previous role
• At least 18 years of age
• Interest in working in event management, the sport and entertainment industry, and in a fan experience role
• Experience in a front-line service or customer-facing position

If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:

• Email your resume to GEjobs@ticats.ca
• Include your preferred role in the application email
• Please indicate in your application email where you heard about this job opening

The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email.

Thank you for your interest in joining the team. Only those selected for an interview will be contacted.

Retail Sales Associate